Refund/ Return Policy

At Buzzvale, we want you to completely love everything you purchase from us. If for any reason you are not entirely satisfied with your order, we are here to help make things right.

Return Window

You have 30 calendar days from the date your order is delivered to request a return. Unfortunately, we cannot offer you a refund or exchange if 30 days have passed since your delivery date.

Eligibility for Returns

To be eligible for a return, your items must meet the following conditions:

  • Unworn, unwashed, and free of any alterations.
  • In their original condition with all original tags and labels still attached.
  • Free of any stains, makeup marks, pet hair, or odors (such as perfume, lotion, or smoke).

How to Initiate a Return

  1. Send an email to our support team at service@buzzvale.com with your order number and the items you wish to return.
  2. Our team will review your request and provide you with the necessary return instructions and the correct return address.
  3. Pack your items securely in their original packaging (if possible) and ship them back to us using a trackable shipping service.

Return Shipping Costs

Customers are responsible for covering their own shipping costs for returning items, unless the return is a result of our error (such as receiving a damaged, defective, or incorrect item). Original shipping fees and return shipping costs are non-refundable.

Refunds

Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of business days.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color in your favorite set, dress, top, or pants, the fastest way to secure it is to return your current item for a refund and place a new order for the item you want.

Damaged or Defective Items

If you received an item that is damaged, defective, or incorrect, please reach out to us immediately at service@buzzvale.com within 48 hours of delivery. Include photos of the issue along with your order number, and we will prioritize resolving it for you.

Contact Information

If you have any questions regarding our return and refund policy, please feel free to reach out to us:

  • Email: service@buzzvale.com
  • Address:
    Buzzvale
    Room 1202, Block B, 12/F, Hollywood Plaza
    610 Nathan Road, Mong Kok, Kowloon
    Hong Kong